Gambibet Privacy Policy

This policy explains how Gambibet handles personal information when a person visits the website, creates an account, places a sports bet, plays a casino game, makes a payment or contacts support.

Personal information is used only for defined operational, security, legal and service purposes. Gambibet aims to collect information that is relevant to those purposes and to protect it against unauthorised use.

The Cookie Policy provides additional information about browser storage, analytics and similar technologies.

Information Provided by the Player

Information is collected when a player completes a form, verifies an account, makes a request or communicates with support.

This information can include

• Full name and date of birth
• Gambian mobile number
• Email address when supplied
• Account identifier
• Residential information
• Identity and verification documents
• Mobile money or other payment details
• Copies of transaction references
• Messages sent to customer support
• Privacy and responsible gambling requests

Players must provide accurate information and should update important account details when they change.

Information Created Through Account Use

Gambibet creates records as services are used. These records help operate the account, settle bets, process payments and investigate disputes.

Account activity data can cover

• Deposits and withdrawals
• Sports selections and accepted odds
• Casino and virtual game sessions
• Freebets, coupons and loyalty activity
• Open, settled, void and cancelled bets
• Login and account security events
• Device and browser information
• IP and approximate location information
• Cookie and analytics identifiers
• Communication and complaint history

Game and betting records can be received from platform providers, sports data suppliers and casino studios.

Reasons for Using Personal Information

Gambibet processes information to deliver the requested service and maintain a secure gambling environment.

The main purposes include

• Registering and administering an account
• Confirming age and identity
• Authenticating login and password recovery
• Processing deposits and withdrawals
• Recording and settling bets
• Launching casino and virtual games
• Applying promotions and loyalty rewards
• Answering support requests and complaints
• Detecting duplicate accounts and suspicious activity
• Meeting responsible gambling obligations
• Keeping records required by applicable law
• Measuring and improving website performance
• Sending marketing where permitted

Information can also be used to establish, exercise or defend legal rights.

Grounds for Processing

The reason for processing depends on the activity involved. Account and transaction data is generally needed to provide Gambibet services and perform the player agreement.

Some processing is necessary to comply with legal duties or to protect the integrity of gambling and payment services. Security, fraud prevention and service improvement can rely on legitimate operational interests where those interests do not override the rights of the player.

Consent can be used for optional analytics, marketing or other nonessential processing where required. Withdrawing consent does not stop processing that remains necessary for the account, a legal obligation or a valid security purpose.

Age and Identity Verification

Gambibet is intended only for adults aged eighteen or older. Identity information may be checked to confirm eligibility and prevent underage access.

Verification can also confirm that the registered person owns the phone number and payment method connected with the account. Additional evidence may be requested when account activity, payment behaviour or a withdrawal requires review.

If eligibility cannot be confirmed, Gambibet may restrict the account and retain information needed to document the review.

Payment Information

Payment records are used to complete deposits and withdrawals, confirm ownership, investigate missing transactions and prevent financial abuse.

Gambibet may receive information from mobile money providers, retail agents and other payment partners. The exact information depends on the chosen method and can include account references, transaction status, value, date and provider response.

Complete wallet credentials and private PIN details should never be sent to Gambibet support.

Betting and Gaming Information

Sportsbook and casino activity is recorded so that selections can be accepted, outcomes settled and account balances updated. These records can also support fraud review, responsible gambling controls and customer complaints.

Gambibet may analyse patterns such as unusually frequent payments, linked accounts or attempts to exploit promotions. A review can lead to a request for more information or a temporary account restriction.

Cookies and Analytics

Cookies and related technologies support login sessions, security, preferences, performance measurement and optional analytics. Current platform configuration permits analytics consent and includes services used to understand website use and technical performance.

Some technologies are required for the platform to function. Others can depend on the preference selected by the visitor. More detail appears in the separate Cookie Policy.

Marketing Communications

Gambibet may use contact details to send information about products, rewards or campaigns where this is permitted. A player can ask to stop optional promotional messages.

Messages necessary for account security, payment review, changes to terms, responsible gambling or service operation can still be sent after a marketing preference is changed.

Marketing preferences do not determine whether a player qualifies for a promotion. Every promotion remains subject to its own eligibility rules.

Sharing with Service Providers

Gambibet relies on specialised partners to operate the website and provide gambling services. Information is shared only when a partner needs it for an authorised purpose.

Recipients can include

• Payment and mobile money providers
• Identity and document verification services
• Sports data and betting platform suppliers
• Casino game providers
• Hosting and technical support providers
• Analytics and performance services
• Fraud prevention and security partners
• Professional legal and compliance advisers

Providers must handle information according to their role, contractual duties and applicable law.

Sharing Required by Law

Information may be disclosed to a regulator, court, tax authority, law enforcement body or other competent authority when Gambibet is legally required to respond.

Disclosure can also take place when it is necessary to investigate fraud, protect a person, enforce the terms or defend a legal claim.

Gambibet does not disclose information merely because an unrelated person asks for account details.

International Processing

Some technology, game, analytics or support providers can process information outside The Gambia, including through systems located in the European Union or other jurisdictions.

When an international transfer is required, Gambibet seeks to limit the information to what the provider needs and to use appropriate contractual and security safeguards.

Information Security

Gambibet uses organisational and technical controls intended to reduce the risk of loss, misuse, alteration and unauthorised access.

Protective measures can include

• Password and phone verification
• Restricted access to internal systems
• Activity and security logging
• Payment ownership checks
• Fraud monitoring
• Protected provider connections
• Incident investigation procedures
• Staff and supplier confidentiality duties

No online system can remove every risk. Players must protect their devices, SIM cards, passwords, wallet PIN details and SMS codes.

Retention of Information

Information remains stored only while it serves a valid operational, security or legal need. Some records must remain available after an account is closed.

Retention can be necessary for transaction history, unsettled disputes, fraud prevention, responsible gambling, tax duties, legal claims and regulatory requirements. Information that is no longer needed can be deleted, anonymised or securely restricted.

Closing an account does not automatically erase every record connected with previous payments and bets.

Player Privacy Rights

Rights depend on applicable law and the reason for processing. A player may ask Gambibet to review how personal information is being handled.

Available requests can include

• Access to personal information
• Correction of inaccurate information
• Deletion where retention is no longer required
• Restriction of certain processing
• Objection to direct marketing
• Withdrawal of consent
• Information about relevant service providers
• Review of a privacy complaint

A request can be limited when disclosure would affect another person, compromise security or conflict with a legal retention duty.

Making a Privacy Request

A player should contact support from the phone number or email connected with the account when possible. The request should explain the information or action being requested.

Identity confirmation may be required before account information is released or changed. This protects the player from fraudulent privacy requests.

Gambibet may ask for clarification when a request is broad or does not identify the relevant account.

Information About Minors

Gambibet does not knowingly offer accounts to children. A suspected underage account can be suspended while age and identity are reviewed.

Information connected with an underage attempt may be retained where necessary to prevent another registration or comply with legal duties.

Changes to This Policy

This policy can be updated when products, providers, legal requirements or information practices change. The current version published on the website replaces earlier versions from its effective date.

Material changes may also be communicated through the website or registered contact details where appropriate.